Call: 1800 184 527 | Chat online:QLife Webchat | 3pm - 12am every day |

 

Phone and web counselling

Switchboard provides a FREE telephone and web peer-based counselling, information and referral service through QLife

Switchboard is the Victorian partner in the national telephone and web counselling, information and referral service Qlife. This service is for LGBTQI identifying people and those who have questions or concerns about LGBTQI issues. This includes families, friends, teachers and co workers of LGBTQI people.

Phone and chat

Speak to one of our volunteers or QLife partners by calling 1800 184 527 or chat online between 3pm and 12 midnight every day of the week.

You are invited to explore any issue including referrals, community connections, thoughts and feelings around sexual orientation and/or gender identity. All conversations are confidential, anonymous and non-judgmental. Please note that clinical intervention, therapy and case management are outside the scope of Switchboard’s services. Please call 000 if you are in an immediate crisis.

More information

What is Peer-Based Counselling?

Peer-based counselling is a type of counselling based on the principles of support between peers with shared lived experiences. In this respect, Switchboard counsellors are trained volunteers who identify as Lesbian, Gay, Bisexual, Transgender, Intersex or Queer. Our volunteers are committed to a framework of respect, anonymity and collaboration with members and friends of our LGBTIQ communities.

Help! My call isn't going through.

Our service is open from 3pm to midnight every day.

If you are calling between these times and your call isn’t being picked up, please do keep trying until you can get through.
If you are waiting a long time in the chat queue, keep your window open until a counsellor is free to chat with you. Sometimes it can take a while to get through to us.

Getting help outside of service hours

If you need immediate help outside of 3pm and midnight, QLife suggests the following 24/7 nation-wide services.

  • For an immediate crisis 000
  • Lifeline (for all ages) 13 11 14
  • Kids Helpline (For anyone 25 or under) 1800 55 1800
  • Suicide Callback Service (If you’re experiencing thoughts of self-harm or suicide) 1300 659 467