Call: 1800 184 527 | Chat online:QLife Webchat | 3pm - 12am every day


What we offer

Switchboard offers support to the gender diverse, sex diverse and same sex attracted communities, and their supporters, through our telephone and web counselling services. Our service is caller-centred, non-judgmental, confidential and anonymous.

We affirm the experiences and aspirations and support the general health and wellbeing of lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people. We offer support, not advice.

Switchboard is a partner in the national QLife project.

Where we came from

Switchboard continues to operate within the framework established in 1991 by our founders, a collective of motivated individuals who identified as LGBTIQ. From their own life experiences, our founders identified the value of establishing a peer-based volunteer counselling service that could affirm the experiences of LGBTIQ people.

With this aim in mind, they committed to delivering a fully inclusive service, open to all callers without discrimination on the basis of sex, gender, ethnicity, age, ability, religion, health, financial or social status, geographic location or isolation, sexual orientation or political belief.

Who we are

Our Board

President: Bridget Gargan

Vice President: Kenny Yu

Secretary: Alistair Riddell

Treasurer: Warwick Eddington

Executive General Member: Nigel Baldwin

General Member: Ayman Barbaresco

General Member: Mary Koutzamanis

General Member: Melita Ludekens


Our staff

CEO: Jo Ball

Out & About Program Coordinator: Ada Castle

Volunteer Coordinator: Ingrid Zhang

Counseling Supervisor: Jenna Tuke

QTIPoC Project Cordinator: Caroline Ridler