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Who we are

Who we are

Switchboard Victoria is a community-based not for profit organisation that provides a peer based, volunteer run support service for LGBTQI (lesbian, gay, bisexual, transgender, queer and intersex) people and their friends, families and allies.

Switchboard is guided by the Strategic Plan 


We serve lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people,
their families, allies and communities.


To provide peer-driven support services for lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.

Values and Principles


/ Informed.
We listen, we reflect and we are well informed.

/ Active.
We contribute to our community and the world
around us (we lean in and reach out)

/ Accountable.
We keep our promises to our members, to our LGBTIQA+ communities, to funders and to ourselves.

/ Connected.
We connect and engage and mobilise communities, stakeholders and partners (we mobilise people power
to empower our community).

/ Responsive.
We respond to the diversity of community need.

/ Respectful.
We are empathetic and meet people where they’re at.

Our Existing Programs

/ Out & About Community connections for older people
Switchboard runs Out & About, a social home visiting service for LGBTIQA+ Victorians at risk of social isolation. This free service is coordinated in partnership with the National Community Visitors Scheme and is funded through the Commonwealth Department of Health. 

/ Phone and web counselling and referral service
Switchboard is the Victorian partner in the national telephone and web counselling, information and referral service QLife. This free peer based service is for LGBTIQA+ identifying people and those who have questions or concerns about LGBTIQA+ issues. This includes families, friends, teachers and coworkers of LGBTIQA+ people. This service is funded by the Commonwealth Department of Health. 

/ QTIPoC project
Switchboard runs a QTIPoC project aiming to build greater equity for Queer, Trans, and Intersex Peoples and/or People of Colour and People of Faith. 

/ w/respect
Switchboard is a partner in the newly developed Victoria wide LGBTIQA+ family violence and intimate partner violence support service. This service, provides support, information, counselling and referrals for callers who have or are experiencing family violence and callers who may be using or have used violence as well as support for their family and friends. The w|respect after hours line is managed in partnership with Drummond Street Services, Thorne Harbour Health, Transgender Victoria and Switchboard. Switchboard’s primary service delivery role in the consortia is to run the after-hours telephone support line. The w|respect After Hours Helpline can also provide secondary consultation and support with their specialist LGBTIQ knowledge for other organisations and practitioners.

/ Suicide Prevention
Switchboard is running its own postvention plan following the tragic suicide of our beloved staff
member Ingrid Zhang. Going forward Switchboard will be developing suicide prevention resources for
the broader LGBTIQA+ communities.