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Out & About

A free service connecting older LGBTI Victorians

**Coronavirus / COVID-19 update: our service continues uninterrupted and is still taking new referrals. In person visits are temporarily replaced by weekly phone calls, letters, emails, video calls, texts or other mutually agreeable contact methods.**

Out & About is a peer service connecting lesbian, gay, bisexual, transgender, or intersex (LGBTI) people across Victoria. We are a free community visitors program run specifically for older members of the LGBTI community. We aim to reduce social isolation and loneliness by creating community connections and facilitating peer friendships.

Out & About connects older people who would benefit from increased social connections with friendly and trained volunteer visitors. Our matched clients and visitors engage in regular visits every week or fortnight, either at home or another location. These social visits could include having a chat over coffee or tea, watching a film, attending a community event, participating in a hobby, game or any other enjoyable social activity.

We especially welcome applications to use our service from senior LGBTI people who find it hard to leave the house, and who live with disability or chronic health conditions.

Out & About is grateful to our major funders: Australian Government Department of Health and RACV Community Foundation. Out & About is a specialist LGBTIQA+ service of the Federal Government’s Community Visitors Scheme, a national service aiming to connect older people with increased social connections and friendships.

Friends through Out & About Clynton and Haydn share their story with ABC Life, 2019


Referrals are easy and kept in the strictest confidence. You can refer yourself or someone else to our service. You don’t have to be “out” as LGBTI to use our service, we take privacy and confidentiality very seriously. We welcome all referrals but in particular from people who are socially isolated, live with disability (including dementia), access aged care services, live rurally or regionally, are transgender or gender diverse, intersex, bisexual, Aboriginal or Torres Strait Islander, multicultural, veterans, women, or live with HIV.


  • LGBTI (or questioning), AND
  • live anywhere in Victoria, including rural/regional, AND
  • One of the following:
    • Living at home receiving / assessed for a Home Care Package, or
    • Living in Government-subsidised Residential Aged Care, or
    • aged 60+ (50+ if Indigenous, HIV+ or trans or gender diverse). Please note there are a limited number of places available for those not accessing a Home Care Package or living in Residential Aged Care.

More information

Contact Out & About

Ada Castle, Out & About Program Manager (Monday to Thursday)
03 9663 2474 / 0466 218 921 /
Meredith Butler, Out & About Outreach and Projects Coordinator
03 9663 2474 / 0455 777 387 /
Mail: PO Box 21291, Little Lonsdale Street, Melbourne, VIC 8011
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Make a referral

You can refer yourself, or someone else (eg/ resident, client, friend, family member).

New referrals can be made confidentially:

Information packs and FAQs:


Out & About is currently not actively recruiting volunteers. Out & About volunteers are instead recruited individually on an as-needs basis several times throughout the year. Please register your interest in volunteering with Out & About and we will contact you if / when someone is in need of a volunteer visitor in your area (anywhere in Victoria).

More information:

Alternatively, other Victorian mainstream community visitor programs are always seeking volunteers and usually do not have a waiting list to volunteer. Please contact to enquire about volunteering with another organisation located near you. You will be matched with a non-LGBTI person at risk of social isolation and well supported by a volunteer coordinator.

Service providers: request a free information session

Out & About representatives frequently visit health services and aged care facilities to present an Information Session on how Out & About can be of service to seniors and organisations across Victoria. This session is free of charge, briefly discusses LGBTI ageing, program specifics and referrals and can be tailored to your organisation’s needs. Sessions usually run between 30 minutes and one hour. Please get in contact to discuss this opportunity further.

Further resources

Strengthening Seniors Inclusion and Participation LGBTI Project

SSIP is a new project delivered by Switchboard Victoria and partners Transgender Victoria and Val’s LGBTI Ageing and Aged Care in 2019-20. This project aims to strengthen social inclusion and local community participation for older lesbian, gay, bisexual, trans/gender diverse and intersex (LGBTI) people across Victoria. Australian and international evidence shows significant barriers to ‘belonging’ for older LGBTI people compared to the general population. This can result in social isolation and reduced participation in local activities.

The SSIP LGBTI project aims to foster culturally safe opportunities for older LGBTI people to engage with mainstream organisations. Through community dialogue and local partnerships, activities will be developed with and by LGBTI seniors, based around their needs and interests.

Expression of Interest for Activity Partners
Are you a mainstream service provider and/or community group wanting to engage with older LGBTI people? We invite you to join the SSIP LGBTI project.
• One page project summary [pdf]
• Expression of Interest Information for Activity Partners [pdf]
• Expression of Interest Application Form- online form or [word document]

This is a rare opportunity for services and community groups across Victoria to build expertise and confidence in engaging older LGBTI people within their local community. Guidance and mentoring is available from LGBTI organisations and inclusive practice experts to assist you.

Expressions of interest are due by midnight 13 September 2019

Need more information?
For further information please contact:
Meredith Butler
SSIP Project Coordinator
Switchboard Victoria
(03) 9663 2474 or 0455 777 387

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