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Out & About

A free service reducing social isolation in the LGBTI community

What is Out & About?

Out & About is a peer service connecting lesbian, gay, bisexual, transgender, or intersex (LGBTI) people across Victoria. Out & About aims to reduce social isolation and loneliness experienced by older members of our LGBTI community. We do this by creating community connections and encouraging (intergenerational) friendships.

Out & About connects friendly LGBTI volunteer visitors with people living at home or in aged care as part of the national Community Visitors Scheme. We match our community visitors with LGBTI seniors based on shared interests and hobbies. The pair then engage in regular visits every week or fortnight, either at home or another location. These social visits could include having a chat over coffee or tea, watching a film, attending a community event, participating in a hobby, game or any other enjoyable social activity.

Any member of the LGBTI service can access our service, whether or not they are open about their LGBTI status. Out & About staff and volunteers respect the privacy of clients.


People of any age are eligible for our free service if they:
1. Identify as lesbian, gay, bisexual, transgender, intersex, or questioning (LGBTI), AND
2. Live anywhere in Victoria, AND
3. Are on or waiting to receive a Home Care Package OR live in Government-funded Residential Aged Care (“aged care / nursing home”).

NOTE: Due to Government Community Visitors Scheme regulations, individuals on Commonwealth Home Support Program (CHSP) are NOT able to access Out & About.

More information

Contact Out & About

Ada Castle, Out & About Program Manager (Monday to Thursday)
03 9663 2474 / 0466 218 921 /
Meredith Butler, Out & About Outreach Officer (3 days per week)
03 9663 2474 / 0455 777 387 /
Mail: PO Box 21291, Little Lonsdale Street, Melbourne, VIC 8011
Facebook: Like our Facebook page

How do I request a visitor?

You can refer yourself, or someone else (eg/ resident, client, friend, family) to our service.

New referrals can be made:

  • Over the phone with the Out & About Coordinator (details below)
  • Online via the New Referral Form
  • Download, print and return our New Referral Form: referring another person, or self-referral
  • Contact the Out & About coordinator and ask for a new referral form to be mailed to you. We provide a stamped return envelope

Information packs and FAQs:

How do I become a volunteer visitor?

There are many benefits to volunteering as a community visitor with Out & About. This includes building friendship across generations, learning about LGBTQI history, and getting involved with the LGBTQI community. Switchboard supports you through providing individual support, regular professional development sessions, access to supervision, invitation to events and providing expense reimbursement.

Out & About volunteers are recruited on an as-needs basis.
Register your interest in volunteering and we will contact you when a position becomes available in your area.

Read more information:

Request a free information session

Out & About representatives frequently visit health services and aged care facilities to present an Information Session on how Out & About can be of service to seniors and organisations across Victoria.
This session is free of charge, briefly discusses LGBTI ageing, program specifics and referrals and can be tailored to your organisation’s needs. Sessions usually run between 30 minutes and one hour.
Please get in contact to discuss this opportunity further.

External resources: LGBTI ageing and aged care

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Stay up to date with program updates, further opportunities to engage and important updates from the LGBTI ageing and aged care sector.

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