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Out & About

A free service reducing social isolation in the LGBTI community

What is Out & About?

Out & About is a peer service connecting lesbian, gay, bisexual, transgender, or intersex (LGBTI) people across Victoria. Out & About aims to alleviate social isolation and loneliness experienced by some older LGBTI people who access aged care services. We do this by creating community connections and encouraging (intergenerational) friendships.

Out & About connects friendly volunteer visitors to people living at home or in aged care as part of the national Community Visitors Scheme. We match our volunteer visitors with LGBTI seniors based on shared interests and hobbies. The pair then engage in regular visits every week or fortnight, usually based at the senior’s home. These visits could include social activities together such as sharing stories, having a chat over coffee or tea, watching a film, attending a community event, participating in a hobby, game or any other enjoyable social activity.

Any member of the LGBTI service can access our service, whether or not they are open about their LGBTI status. Out & About staff and volunteers respect the privacy of clients. Social visits can occur inside or outside the house.


People of any age are eligible for our free service if they:
1. Identify as lesbian, gay, bisexual, transgender, intersex, or questioning (LGBTI), AND
2. Live anywhere in Victoria, AND
3. Have been assessed for / are currently receiving a Home Care Package
are currently living in a Government funded aged care home (also known as a nursing home or residential care).

More information

How do I request a visitor?

You can refer yourself, or someone else (eg/ resident, client, friend, family) to our service.

New referrals can be made:

  • Over the phone with the Out & About Coordinator (details below)
  • Online via the New Referral Form
  • Download, print and return our New Referral Form: referring another person, or self-referral
  • Contact the Out & About coordinator and ask for a new referral form to be mailed to you. We provide a stamped return envelope

Information packs and FAQs:

How do I become a volunteer visitor?

There are many benefits to volunteering as a community visitor with Out & About. This includes building friendship across generations, learning about LGBTQI history, and getting involved with the LGBTQI community. Switchboard supports you through providing individual support, regular professional development sessions, access to supervision, invitation to events and providing expense reimbursement.

Out & About volunteers are recruited on an as-needs basis. Please register your interest in volunteering and we will contact you when a position becomes available in your area.

Read more information:

Request a free information session

Out & About representatives frequently visit aged care facilities to discuss the Out & About program with aged care workers and potential clients across Victoria.
This session is free of charge, contextualizes Victorian LGBTI ageing, and can be tailored to your organisation’s needs. Sessions can run between 30 minutes and one hour.
Please get in contact to discuss this opportunity further.

External resources: LGBTI ageing and aged care

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Stay up to date with program updates, further opportunities to engage and important updates from the LGBTI ageing and aged care sector.

Contact the Out & About Coordinator

Ada Castle, Out & About Coordinator (Monday to Thursday)
Phone: 03 9663 2474 / 0466 218 921
Mail: PO Box 21291, Little Lonsdale Street, Melbourne, VIC 8011